A career in IT Support – Get blogs here
A career in IT Support:
A career in IT Support can be a technical support job or as a helpdesk operator or monitoring and maintaining the computer systems or managing the networks within an organization. This job involves dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses or email issues. Tasks of IT Support person can vary depending on the role. It may include:
Installing and configuring computer systems
- Diagnosing and solving hardware/software faults
- Logging customer/employee queries
- Analyzing call logs to spot trends and underlying issues
So, whether you wish to work for software or equipment suppliers providing after-sales support there is a huge scope in this field. You can specialize in providing IT maintenance, or even working in-house, supporting the rest of the business with their ongoing IT requirements.
Career Growth for an Individual:
Technical support is an entry point for many IT jobs, such as programming, technical sales or systems administration. In terms of career progression, you can get promoted to senior technical support, and from there to a team, section or department leader.
The salary ranges for this role is between 20k to 30k per month. As a technical support manager with 5 to 10 years of experience, you could bring home up to 50k-1L per month.
Few Job profile and Job Titles are listed below:
Technical Support Engineer:
A Technical Support Engineer is responsible for helping customers solve technical issues. They answer questions from customers and prospective customers about the features and capabilities of the particular product. They also develop customer-facing documentation for the product as-needed. Communicating customer needs and wishes to the development team is one of the important jobs of these engineers.
- Computer Network Specialists:
Computer network specialists and analysts define, design, build, and maintain a variety of data communication networks and systems Computer network architects can earn relatively high salaries. They are responsible for handling network and system related issues. They have to ensure that the network in his organization is running smoothly without any down time.
- Computer Support Specialist
Computer support specialists and network administrators help computer users and organizations. Some of them support computer networks by testing and evaluating network systems and ensure that the day-to-day operations work. Some of them provide customer service by helping people with their computer problems.
- Desktop Support Specialist:
Desktop support specialists are responsible for providing excellent end user experience This includes resolving potential as well as actual technical issues. One of their main duties of a Desktop Support Specialist is troubleshooting different software packages, hardware devices, and other peripherals. They configure computer systems according to company policies. They must follow strict privacy regulations especially while handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. They need to create and maintain a variety of computer images for Windows and Mac OS systems. They may also be given a task to evaluate new product versions and recommend upgrade schedules. They are responsible to work with vendors to troubleshoot and resolve issues, deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices, install and configure desktop computer hardware, software and peripherals using standard procedures.
- IT Support Manager:
Support managers are responsible for the coordination of technical and information systems in an organization. They determine necessary technology advances help employees on the use of software and hardware used in an organization’s day-to-day operations. Support manager positions often require a bachelor’s degree in computer science plus a few years of job experience in a similar field. Information and technology services departments, including help desk support, network security administration and IT purchasing may have a single supervisor or a hierarchy of managers assigning tasks, executing projects or handling various IT operations. Support managers are ultimately responsible for the performance of systems and employees. Some common functions of a support manager are:
Coordinating IT projects
- Implementation of new software and technologies
- Training subordinate and management staff
- Solving problems and questions
- Participating in business meetings
Who Can Learn Data Science
- Any person who has completed 10+2 level of education and seeking a career in IT Support and Services.
- Engineering or Non-Engineering aspirants wanting to become an IT Support Scientist
- Managers from any background and those who are leading a team.
- Any professional, looking to build a career in IT Support.
- A person with logical and problem-solving skills
Courses in Data science:
- Microsoft Professional Program in IT Support
- Google IT Support Certification
- Post Graduate Diploma in Management- Information Technology
- Certificate in Desktop Support